Cybersecurity Incident

PAYO is currently experiencing a cybersecurity incident. As a precautionary measure upon learning of a possible intrusion, we took all internal systems offline to halt the attack. This shutdown was necessary to contain the situation. We are working diligently to resolve the issue and restore access as soon as possible.

We promptly retained outside cybersecurity experts to conduct a comprehensive investigation to fully understand how the intrusion occurred, assess the scope, and evaluate its impact. We have also reported this incident to federal law enforcement.

In today's digital landscape, cyber threats are constantly evolving and becoming more sophisticated. Despite our security measures and efforts to protect our systems, no organization is immune to the risk of a cybersecurity incident.

PAYO first detected signs of a potential intrusion late on the night of October 7th. Shortly after identifying the issue, we took immediate action by bringing all servers offline to contain the situation.

Many PAYO services are currently offline, particularly those that require member, subscriber, and customer authentication or involve e-commerce transactions. We are working diligently to bring these systems back online. PAYO has alternate means to continue providing educational services and products. If you would like to register for an upcoming course, please contact customer service at 1-210-224-6406.

PAYO's top priority is ensuring the safety and security of our systems, so we are taking a careful and methodical approach to restore systems. While we work to bring everything back online, we have implemented alternative methods to continue providing our educational services and products. We appreciate your patience during this time and sincerely apologize for any inconvenience this incident may have caused.

In responding to this cybersecurity incident, our main focus has been to gather the necessary resources, involve experts, and thoroughly assess the situation before making any public statements. In fact, our investigation is ongoing, and we are still working to fully comprehend the incident and its impact. At this point, we feel we are in a position to inform our members, subscribers, and customers. Our priority was ensuring we had accurate information before making any announcements.

Yes. PAYO's legal representation on the matter is working closely with federal law enforcement agencies.

At this time, our forensic experts are still investigating the extent of the intrusion and whether any personal information has been compromised. If we determine that your personal information has been affected, we will notify you in accordance with our obligations and provide guidance on next steps to protect your data. Your privacy and security remain a top priority of us.

In today's digital landscape, it's a good practice to review your credit report with the three major credit agencies – Equifax, Experian, and TransUnion, as well as to monitor your financial statements for any unusual activity. As a best practice, you may also want to consider freezing your credit. This can help prevent unauthorized access to your credit report and protect against identity theft.